Privacy Policy

1. Introduction

Ezzie-Daisy Care Services Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

We are the data controller for the personal data we collect. We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

3. Information We Collect

We collect and process the following categories of personal data:

Identity Data

• Full name, title, date of birth
• National Insurance number (where required)
• Photographic identification

Contact Data

• Address, email address, telephone numbers
• Emergency contact details
• Next of kin information

Special Category Data (Healthcare)

• Health and medical information
• Medication requirements
• Dietary requirements and allergies
• Mental health information
• Care needs assessments

Technical Data

• IP address, browser type and version
• Time zone setting and location
• Operating system and platform

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to perform our care services agreement with you
• Legal Obligation: Processing required by law, including CQC regulations
• Vital Interests: Processing necessary to protect your life or health
• Legitimate Interests: Processing necessary for our business operations where your rights do not override these interests
• Consent: Where you have given explicit consent (you may withdraw consent at any time)

5. How We Use Your Information

We use your personal data to:

• Provide and deliver care services to you
• Assess your care needs and create care plans
• Communicate with you about your care
• Share information with healthcare professionals involved in your care
• Comply with CQC requirements and other regulatory obligations
• Process employment applications
• Improve our services and website
• Respond to enquiries and complaints

6. Data Sharing

We may share your personal data with:

• Healthcare professionals (GPs, nurses, hospitals)
• Local authorities and social services
• Care Quality Commission
• Emergency services when necessary
• Family members or representatives (with your consent)
• Our service providers who assist in our operations

We will never sell your personal data to third parties.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and staff training
• Secure storage of physical records
• Business continuity and disaster recovery procedures

8. Data Retention

We retain personal data in accordance with legal requirements and our retention policy:

• Care records: 8 years after the end of care provision (or longer for children)
• Employment records: 7 years after employment ends
• Financial records: 7 years
• Website data: As specified in our Cookie Policy

9. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (where applicable)
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights related to automated decision-making: Not to be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at info@ezziedaisy.com.

10. Children's Privacy

Where we provide care services to children, we take additional measures to protect their privacy. We require parental or guardian consent before collecting personal data from children under 16 years of age.

11. International Transfers

We do not routinely transfer personal data outside the UK. If we do need to transfer data internationally, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: